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Here is a draft employee engagement survey questionnaire for a financial institution, adapted from the Gallup Q12 model and tailored for the banking sector. It aims for simplicity and clarity.
Employee Engagement Survey: Shaping Our Future Together
Dear Valued Employee,
Your feedback is crucial to making Pride Bank an even better place to work. This short survey is designed to understand your experiences and help us improve our workplace environment, support your growth, and enhance our collective success.
Your responses will be kept strictly confidential and will be used to generate aggregated insights. Please answer honestly and thoughtfully.
Thank you for your participation!
Sincerely,
The Management Team Pride Bank
Section 0: About You (For Data Analysis - Confidential)
• Your Department/Team:
• Your Length of Service at Pride Bank?
Less than 1 year
1-3 years
4-6 years
7-10 years
More than 10 years
Instructions: Please select the option that best reflects your agreement with each statement:
Section 1: Mission & Values
1. I understand Pride Bank's mission and strategic goals.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
2. I believe in the mission and purpose of Pride Bank.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
3. My work contributes meaningfully to the achievement of Pride Bank's mission.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
4. I see our company values (e.g., integrity, client-focus, innovation, teamwork, accountability) demonstrated in the day-to-day operations and decisions at Pride Bank.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
5. My manager/supervisor models the company values in their behavior and decisions.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
Section 2: Work Environment & Resources
6. I have the materials and equipment I need to do my work right (e.g., reliable systems, access to necessary financial tools, comfortable workspace).
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
7. My physical work environment at Pride Bank is safe and comfortable.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
8. I feel that Pride Bank provides a diverse and inclusive work environment where everyone is respected.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
Section 3: Supervision & Leadership
9. I know what is expected of me at work.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
10. My supervisor, or someone at work, seems to care about me as a person.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
11. My supervisor provides me with regular and constructive feedback on my performance.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
12. My supervisor supports my efforts to balance my work and personal life.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
13. I feel comfortable communicating openly and honestly with my supervisor.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
Section 4: Recognition & Reward
14. In the last seven days, I have received recognition or praise for doing good work (e.g., for excellent customer service, achieving targets, accurate reporting).
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
15. I feel that my contributions are fairly recognized at Pride Bank.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
16. I believe my pay and benefits are fair for the work I do.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
17. The rewards and benefits offered by Pride Bank meet my needs.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
Section 5: Training, Development & Capacity Building
18. At work, I have the opportunity to do what I do best every day (e.g., utilize my financial analysis skills, customer service expertise, compliance knowledge).
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
19. There is someone at work who encourages my development (e.g., helps me advance my banking career, provides training opportunities).
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
20. In the last six months, someone at work has talked to me about my progress and career path.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
21. This last year, I have had opportunities at work to learn and grow (e.g., new financial products, updated regulations, leadership training).
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
22. I feel that Pride Bank invests in my professional development and growth.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
Section 6: Teamwork
23. My associates or fellow employees are committed to doing quality work (e.g., maintaining high standards in financial services, adherence to regulations).
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
24. My team works well together to achieve common goals.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
25. I feel comfortable asking for help from my colleagues when I need it.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
26. There is effective communication and collaboration within my team.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
Section 7: Commitment & Belonging
27. At work, my opinions seem to count.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
28. I feel a strong sense of pride in working for Pride Bank
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
29. I would recommend Pride Bank as a great place to work to my friends and family.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
30. I see myself working at Pride Bank one year from now.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Not Applicable
Section 8: Open Feedback (Optional)
31. If you sometimes feel disengaged or unmotivated at work, what are the primary reasons? (Select all that apply)
Lack of clear direction/expectations
Limited opportunities for growth/advancement
Insufficient recognition for my work
Poor communication from leadership
Unfair workload/burnout
Lack of work-life balance
Issues with management/supervisor
Lack of connection with colleagues/team
Not feeling valued or heard
Dissatisfaction with pay/benefits
Lack of purpose in my role
Other (Please specify):
32. What is one thing Pride Bank could do to make it an even better place to work?
33. What do you appreciate most about working at Pride Bank?
34. Is there anything else you would like to share about your experience at Pride Bank?
Thank you for your participation!!
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